Q1:Are you original manufacture?
A:Yes, we are the one of the biggest manufacturer, our main products are inverter MMA welding machine, inverter MIG welding machine, inverter HF TIG welding machine, submerged arc welding machine(SAW) machine, plasma cutter cutting machine, air compressor cutter cutting.
Q2. How could I know if this machine is suitable for me?
A: Before ordering, the details of the machine will be sent for your reference, and we will do the test report for each order according to your details requirement.
Q3.How long is the warranty time for your products?
A: 1 year warranty, 12H technology answering, 24H technology solution, and technology training
Q4.I haven't done business with you guys before, how can i trust your company?
A: You can pay by alibaba insurance to make sure your money is safety; and you can visit our factory, as we was built on 2006, we has rich experience of intelligent welding factory solutions. we had established business relationship with many OEM brands. Quality is reliable.
Q5:How about your service?
A:365x24 Year-round service
we have profressional overseas service center available after you purchase our goods if have any issue.We are committed to year-roung 24-hour service during holidays,in line policy of always providing “a response within 15 minutes and job completion within 24 hours.
After-market worry-free service
We are committed to providing after-market services,including trade-ins,overhauls,and recycling.we always stick to responsibility and mission of handing your concerns as best we can.Quality warranty
We grant our clients a twelve-month or 2000-hour warranty for any machine purchased from us.
Do you have any concerns about the after-sales service of the welding machines you buy?
We have a complete set of after-sales service system to ensure that you have no worries about purchasing.
1. We provide quality assurance service for up to 12 months wanrranty. The effective time of service is calculated form the date of purchase or Boarding date of BL.
2. For each order, we will provide 1% free PCB or key components for your maintenance.
3. If you encounter problems which can't be fixed by yourself, we can provide technical support through video communication.
4. If bad quality problems occur, our salesmen and technicians will personally go to your company to inspect and repair, and offer solutions.
